Noar's Oil Company Residential Service Contract includes the following:

1. Perform a tune-up after 1,000 gallon oil usage.  This includes: a thorough checking of the heating unit and flue pipe; inspection, adjustment and lubrication of the oil burner and it's controls; finally, all safety devices are tested and the entire unit is tuned to peak operation effciency.
2. We will promptly answer all requests for oil burner service. Service calls for parts which are covered by the Service Contract will be performed free of charge.
3. At no additional cost, we will provide estimates for the repair or upgrade of your heating system and/or your hot water tank. 
4. Emergency service is available 24 hours a day.  Emergency service is reserved for no heat, major oil or water leaks, or smoke and soot.  Non-emergency calls will be done during regular working hours.

Replacement of all these parts is included in your policy:

Oil filter/cartridge Nozzle Electrodes (set) Electrodes holder Solenoid valve Standard thermostat (kitchen zone only)  Nozzle adapters Burner fan Firomatic valve Fan limit control Ignition cable Pump stainers Jet line CAD cell eye CAD cell relay

Fuel pump (burner only) Fuel pump coupling Oil burner motor Blast tube End cone Ignition transformer Pressure control Pressure indiating gauge Combination/pressure/tempertature gauge Standard tank gauge Burner toggle switch Electric firomatic switch Anti-hum valve Single zone switching relay

Regular Working Hours

Monday - Friday 8:00 a.m. - 4:30 p.m.

Evenings, weekends and holidays should be reserved for:

Emergency situations only

1. Emergency services for parts covered by the Service Contract will be provided free of charge.
2. Emergency Services for parts not covered by the Service Contract will be charged as follows:
   A. Parts used.
   B. Labor charged at the prevailing hourly rate (minimum 1 hour charge). *

* We are please to inform you that after hour non-contract emergency services will no longer be charged for labor at overtime rates.

General Conditions and Exclusions

• Service contracts remain in force for one year from billing date and will be self-renewing for each succeeding year upon customer's acceptance and payment of renewal invoice.
• The right to change terms and rates is hereby reserved to the Company and may only be exercised on the renewal date of the plan.
• Service calls as a result of delayed oil deliveries due to non-compliance of our credit terms are not covered.
• We do not guarantee or replace obsolete or unavailable parts.
• Noar's Oil Company will not be responsible for damage resulting from fires, accidents, and unavoidable delays beyond its control, nor for repair work required as a result of abnormal conditions, such as floods, hurricanes, or other acts of God. This contract does not cover damage to property caused by a malfunction of the heating system.
• Acceptance of this oil burner service contract is subject to inspection of the equipment by Noar's Oil Company.
• Contract will become void if customer is not on automatic delivery or does not purchase all heating oil from Noar's Oil Company. Minimum of 500 gallons required per heating season.

 Parts not covered by Contract
 If part is not covered, the labor is not covered.

• All relief valves
• Automatic air vents
• Automatic water feeders
• Back-flow preventer
• Boiler/furnace/heat-exchange
• Boiler feed valve
• Circulator gaskets
• Circulator
• Expansion tank
• Flow checks
• Gauge glass petcocks
• Heating or domestic water piping
• Low water cut-offs
• Oil lines and tanks
• Power venters and power venter controls
• Tankless coil
• Tankless mixing valve
• Water heaters or booster tanks attached to boiler
• Valves - such as boiler drains, ball valves, and gate valves.
• Vent alarm
• Vent cap
• Zone valves and zone power head.

1. Your thermostat. If not set properly, increase setting five degrees and see if heater starts.
2. Make sure all electrical switches are on. They're normally located at the top of the basement stairs or outside the utility room, near the oil burner, or near fuse box.
3. Your fuse box or circuit breakers. Replace blown fuses carefully. Do not increase the ampere rating of the fuses.
4. Your oil tank. Be sure you have enough oil and that the oil valve is open.
5. The level of boiler water on steam systems. If low, open valve and fill boiler to proper level.  Close valve tightly when proper level is reached.
6. Press reset button control once, if everything else is in order. If burner starts and runs only momentarily, turn burner off and call us.
7. Service calls made to correct the above problems are not covered by this agreement and will be charged for at the current hourly rate.

FOR INFORMATION ABOUT ABOVE GROUND OIL TANK COVERAGE, ASK ABOUT OUR TANK PROTEX PROGRAM.